Frequently Asked Questions

How do I purchase Computer Spy Software Pro online?

After you have decided to purchase, go to the purchase page. Click the Buy Now link for the product and subscription you would like. Follow the steps and enter the required information to purchase online. We accept the following payment methods: Visa, Mastercard, Visa Check Card, Eurocard, Diners Club, American Express, JBC, Discover/Novus, PayPal, Wire transfers, Carte Bleue, Alipay, Giropay, iDEAL, WebMoney and more. After your order completes, you will receive an email containing a link to download your software and instructions for installation.

Do you provide technical support?

Yes. After your purchase you will receive a your software product with step-by-step instructions and online support. In the rare case of the software's technical problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

What OS are Computer Spy Software Pro compatible with?

Computer Spy Software Pro works on Windows XP/Vista/7/8/10 at present. We suggest you download a free trial version from our website to make sure it works on your computer first before you buy it.

How long does the license last?

The license for Computer Spy Software Pro is life-time. There is no subscription fee.

Is it legal to use Computer Spy Software Pro?

Computer Spy Software Pro application was designed to help parents to keep their children safe and workers productive and its usage is absolutely legal. Please make sure that your intentions to use our application meet the following legal requirements: You want to use Computer Spy Software Pro as a parental control solution for monitoring your underage children. You want to use Computer Spy Software Pro as a solution for monitoring company-owned devices of which employees are aware of being monitored. You want to install Computer Spy Software Pro on your own device. It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use Computer Spy Software Pro. If you have questions about the legality of using Computer Spy Software Pro as you intend to use it, contact legal counsel of your choice. Computer Spy Software Pro cannot provide legal advice.

Is Computer Spy Software Pro hidden?

In free trial version, Computer Spy Software Pro displays an icon on the device being monitored. When tapped, the icon shows a message which notifies your child or employee they are being monitored. It can be removed by upgrading it to paid version if you need to perform stealthy spying. Purchase the software and you will receive activation code to upgrade the product.

How do I create my account?

You don't need to create an account manually. We will do this for you. After you buy the product for the first time, we will setup an account and send you all related information via email for you to activate Computer Spy Software Pro and complete product upgrade.

Can I monitor two or more devices?

Please be informed that you can monitor as many devices as you want. When you purchase one license, you can monitor one device only. But you can change target device with a small fee each time for as many times as you wish. If you want to monitor multiple devices at the same time, you need to purchase a license for each device you want to monitor.

How often does Computer Spy Software Pro information gets updated?

If you check logs in the software's dashboard, these logs are always updated in real-time. As long as there is new activities on the monitored computer, new logs will be inserted to the software. If you check logs remotely via emails, new logs will be automatically built into a report at your preset interval and sent to the email box you specified in the software's Settings.

Can I install Computer Spy Software Pro remotely?

When installing Computer Spy Software Pro on Windows based device, a physical access is required.

How do I install Computer Spy Software Pro?

To install Computer Spy Software Pro to a Windows device, you need to have an authorized physical access to the device and download the product onto it. Please, be informed that Computer Spy Software Pro can monitor any Windows user account setup on the computer, but it does require one Windows administrator type account to install it. It can NOT be installed in Standard User account.

Do I need to install Computer Spy Software Pro in each user account?

No. You only need to install it in one administrator type user account. It will automatically monitor all other users.

Can I track the computer by its IP address?

Please, be informed that Computer Spy Software Pro starts collecting data only after being installed on the target device. We do not provide monitoring by the IP address of the computer or remote installation, you need to access the device and install the application on it first.